Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange.
Returns are only accepted online for products purchased directly from ruzer.co.uk if you have purchased from any other such as eBay or Amazon, you must contact them to arrange your return or exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.
When returning items to RUZER, please ensure the product is well packaged and protected from damage in transit. We recommend that you have proof of return.
- Gifted products can only be refunded to the original purchaser.
- If the product is not faulty, shipping costs will not be refunded.