Frequently Asked
Questions

  • I want to return an item
  • My product has developed a fault within the 2 year warranty period
  • When will my refund show?
  • Why are you cheaper than the RUZER products on Amazon and ebay
I want to return an item

Returns

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange.

Contact support@ruzer.co.uk

Returns are only accepted online for products purchased directly from ruzer.co.uk if you have purchased from any other such as eBay or Amazon, you must contact them to arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.

When returning items to RUZER, please ensure the product is well packaged and protected from damage in transit. We recommend that you have proof of return.

  • Gifted products can only be refunded to the original purchaser.
  • If the product is not faulty, shipping costs will not be refunded.


Contact support


My product has developed a fault within the 2 year warranty period

Lets fix it

RUZER SPORTS is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing, faults can and do occur. If you think your product has suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.


When will my refund show?

Payments and refund by Stripe

Please allow up to 3 working days for the refund to be processed.

Why are you cheaper than the RUZER products on Amazon and ebay

Completely pursue scalable customer service

Simple! We don’t need to pay any fees those marketplaces require. So we can pass the saving on to you!



24 Hour turnaround support

We aim to turn around all queries within 24 Hours

MORE DETAILS